Service Desk Agent (m/f/d) - Networks

This job advertisement is addressed to persons of any gender.


Type of position: Full-time
Occupational field: IT
Place: Frankfurt am Main
Desired language skills: German: Advanced | English: Advanced
Position to be filled from:
August 31, 2023


Phone number:
Contact person:

Soeren Boomgaarden

We offer:

-Innovative ICT technologies and a Cisco Lab to try out and learn from
-A modern, creative and flexible working environment
-Feedback, training (internal/external), coaching for your individual professional and personal development
-Access to training tools and documentation as well as live knowledge transfer from the engineering team
-Regular team events (kick-off trip, company run, barbecue, joint lunches, Christmas party etc.)
-Attractive salary with special allowance for on-call service
Home office if required
-Full-time or part-time arrangements possible
-Good accessibility by public transport
-International environment, where German and English are part of everyday office life
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We are looking for:

-Completed technical IT training or studies or comparable experience
-Knowledge of ticket and monitoring systems is one of your strengths
-Basic Cisco know-how in routing, switching, troubleshooting, VPN, MPLS and IPSec advantageous
-Communication and coordination skills and team player mentality
-German language skills as well as very good English skills. Able to provide guidance to customers and vendors in both languages.
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About Us:

mitcaps is one of the leading Virtual Network Operators (VNO) in Mainz and specializes in worldwide site networking. For medium-sized companies with international branches, we assemble intelligent and individual network solutions (WAN) from infrastructures and technologies of various local, regional and global telecommunication providers.

Apply now:

Phone number: 061319501927
Contact person:

Soeren Boomgaarden

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